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Return & Refund Policy
We want you to shop with confidence. If something isn't right, we're here to help. Please review our return and refund policy below.
Returns
We accept returns for eligible orders in accordance with applicable consumer protection regulations.
Return eligibility and timeframes may vary depending on your location and will be clearly communicated where required by law.
To begin a return, please contact us with your order number, the reason for your request, and clear photos of the item in its original condition, including the original packaging and shipping label. Once your request has been reviewed, we'll provide you with instructions on how to return your item.
Return and refund requests may automatically be available from your Orders page in your account, depending on the laws and regulations of your shipping destination, allowing you to submit and manage your request directly.
Order Cancellations
Orders may be cancelled at any time before they have been fulfilled.
Once an order has been fulfilled or shipped, it can no longer be cancelled. If eligible, you may instead request a return after delivery.
Lost Packages
If a package is confirmed to have been lost during transit, you are fully protected.
In this case, we will refund:
- The agreed product cost
- The shipping fee
- The processing fee
Refunds are issued after the shipping carrier confirms that the package has been lost.
Delivered Orders
If the tracking information shows that your package has been successfully delivered or signed for, we are generally unable to offer a refund or replacement.
If you believe your package was not received despite the delivery status, we may request supporting documentation from your local carrier or relevant authority confirming that the delivery was not completed.
Incorrect Address & Failed Deliveries
Please ensure your shipping address is complete and accurate before placing your order.
If delivery cannot be completed because the shipping address is incorrect or incomplete, or because the recipient is unavailable to receive the package, we are unable to provide a refund.
Where available, we can arrange a re-delivery through the shipping carrier. Additional shipping or re-delivery charges may apply.
Refunds
Once a refund request has been reviewed and approved, it will be processed using the original payment method whenever possible.
The time it takes for refunded funds to appear in your account depends on your payment provider, financial institution, and local processing procedures.
Need Assistance?
If you have any questions about your order, return, or refund, please don't hesitate to contact us. We're always happy to assist and will do our best to provide the most suitable solution.